Service Advisor

Work Search Recruitment

  • Full Time
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We currently have a fantastic opportunity for an experienced Service Advisor to join this busy team in Wakefield. Joining a main franchised dealership you will be responsible for: 

  • Establishing rapport with customers and providing excellent service at all times
  • Identifying ways in which you can help the customer and achieve sales targets by selling technician labour and add-on products
  • Booking in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency
  • Arranging alternative transport for the customer (courtesy cars where possible) and liaising with drivers regarding pick-up and delivery of customer vehicles
  • Managing and following up all work in progress on customer vehicles; liaising regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames
  • Producing customer invoices
  • Arranging/collecting payment from customers over the telephone or in-person

Skills required:

  • A passion to deliver a high standard of customer service
  • Excellent telephone and face-to-face communication skills
  • Administration skills; be able to use computers with confidence and the ability to organise and prioritise work
  • Knowledge of Pinnacle or other DMS systems would be advantageous
  • Previous motor industry experience in a similar role is desired but not essential

A great opportunity to join a long-established motor group, with a great working environment and the opportunity to develop your career with ongoing training and progression opportunities. In addition to a competitive salary & generous OTE, you can expect 30 days of annual leave (inclusive of bank holidays) which increases with service & a workplace pension scheme.

Hours: Monday to Friday 8.30am – 5.00pm (no weekend working)

Salary: £23,000 plus bonus (circa £300 per month)

Reference: WS 248

Job Overview